Further information can be found at Leaving Plusnet. Prices, content and terms may change at any time during your contract. Where you have taken our fixed price contract, your broadband price or broadband and line rental price will not change during the minimum term. We'll tell you about important changes in advance, and if a change is detrimental you'll be able to end your contract without any fees.
Price increases in respect of line rental will not apply to customers who entered into fixed price contracts after 8 th August and Line Rental Saver customers until your fixed price contract expires or you change your product. Fixed price applies to broadband and line rental monthly price only excludes other services, such as call plans, call charges and add-ons. If you choose to move house during the minimum term of your fixed price contract, and move from a low cost area to a non-low cost area, or a non-low cost area to a low cost area, you will be subject to the new price once your move is completed.
Standard house move terms also apply, see our house move FAQs for details.
Broadband and Phone Deals
Once you've signed up to this price, you'll be subject to our standard terms and conditions of service. A summary of these are available below, full terms and conditions can be viewed at plus. For our broadband only contracts, the fixed price applies to the broadband monthly price only excludes other services, such as add-ons. For our broadband and line rental contracts, the fixed price applies to the broadband and line rental monthly price only excludes other services such as call plans, call charges and add-ons. As part of our fixed price contracts, you will also receive an end of contract reminder and be offered an account review.
Your actual speed will be dependent on your location, phone line, home wiring, wifi connection and time of day. Speeds vary by location. Check your speed via 'check availability' on our home page. If you choose to end your Plusnet Broadband service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early. This charge is calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide.
You can use your own router if it's compatible, or you can take our router.
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Check your speed and products available at your location via 'check availability' on our home page. The actual speed you'll get depends on your location, phone line, home wiring, wifi connection and time of day. The Plusnet Fibre service is subject to a minimum period of 12 or 18 months. If you choose to end your Plusnet Fibre service within the minimum period, you will have to pay a termination charge by way of compensation to us for ending your service early.
This charge will be calculated by multiplying the number of months remaining in your minimum term by a monthly early termination charge, as set out in the Price guide. For more information on our landline tariffs, see our guide here. For more information on call rates for service numbers, see our guide here. Evening and Weekend calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, and made Monday-Friday and any time Saturday or Sunday except calls to indirect access numbers which include calling cards and dial-up Internet access.
Calls must be started and finished within these times to be inclusive non-chargeable. A fair usage limit of calls or minutes a month whichever is reached first applies to calls to and numbers. Hang up and re-dial before 60 minutes and you won't be charged. Some 07 numbers do not constitute mobile numbers and may not be included as part of an inclusive mobile package. Anytime calls: Calls of up to an hour to UK landlines beginning with 01, 02, 03, and at any time except calls to indirect access numbers which include calling cards and dial-up Internet access.
Mobile calls: Calls to UK mobile and personal numbering services at any time. For more information see our tariffs guide. Mobile Minutes: Are available on Line Only and the Anytime International call plan and adds inclusive minutes to UK Mobile numbers and personal numbering services at any time. Service calls outside of your inclusive minutes: From 1 July , the charge for calls to service numbers beginning , , 09 and consists of a 9.
For more information visit www. The prices set out below apply to new customers only upon initial sign-up only from 3 rd December if you choose to re-contract or upgrade your product following sign-up you will be subject to different pricing. For all other pricing, please see our price guide. For browsing, email, instant messaging, Skype or Facetime, Unlimited broadband, with an average speed of 10Mbps, is perfect.
Even for streaming TV, films and music a speed of 3. It really depends on what you use the Internet for and how many people are sharing your connection. With new ultra-HD video technologies such as streaming 4K TV and films, a connection of between 15 - 30Mbps is rapidly becoming the new norm. Fibre provides both a faster download and upload speed than standard broadband and is ideal for what most people now demand from their connection.
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Broadband and phone deals
What are the costs of broadband? Frequently asked questions. But, if your internet use is anything other than particularly light, this might just prove to be too slow or too restrictive to need your needs. See broadband-only deals here.
What’s a home phone bundle?
These packages are ideal for users who are online for several hours during the day, or use the internet extensively for entertainment - like downloading movies and TV, streaming entertainment, or playing games. They are also good for large households where several people go online at the same time. Limited Unlimited. Minimum speed Your broadband speed determines how fast web pages load, files are downloaded, the time streaming video takes to buffer, and more.
For a big household, or one where you stream lots of video or play games, a fast speed is recommended. Include TV. Show deals with mobile SIM. Include cost of new line. Show homephone only. View filters Sort by: Our best picks Our best picks are deals we highlight as having particularly strong special offers or are sponsored listings. To compare a wider list of packages, sorted according to your chosen criteria, you can enter your postcode in the box above. Call BT New customers only Valid for new BT customers only.
Unlimited free access to over 5 million UK wi-fi hotspots. Call Plusnet New customers only Valid for new Plusnet customers only. Available days a year. Call Sky New customers only Not available to customers who have had Virgin Media Broadband contracts in the past 12 months.